Policies
Plain-language information about privacy, returns and use of this website.
02
Returns
Read the complete Return Policy, including RMA requirements, fees and delivery exceptions.
Return Policy
Dear Customer,
Thank you for choosing our products. We have a professional Quality Control (QC) team to ensure that every product undergoes rigorous quality checks before shipment. Please carefully read the following return policy before making a purchase. By placing an order, you agree to all terms outlined in this policy.
1. Scope
This return policy applies to all products purchased from qmsi-battery.com. All returns require an RMA (Return Merchandise Authorization) number. Please click here to submit an RMA request form.
Note: Please read the following rules and guidelines carefully to avoid unnecessary delays or complications in the return process.
2. 30-Day Return and Exchange Policy
30-Day Money-Back Guarantee
Returns are accepted within 30 days from the date of receipt.
Returned products must be in good physical condition, with complete packaging and accessories, undamaged, and not affecting secondary sales. Important: Do not remove or damage any labels on the battery (such as our company logo label, supplier label, warranty label, or QC inspection sticker), otherwise it will affect the return and refund process.
If the return is due to a quality issue, supporting evidence (photos or videos) must be provided.
Refund requests without relevant product information (such as original model and issue description) may be denied.
30-Day Exchange Guarantee
Exchanges can be requested within 30 days from the date of receipt.
Supporting evidence of the product issue (photos or videos) must be provided.
Customers are eligible for a free exchange for the same model/specifications. After 30 days, the warranty policy applies.
Requests lacking necessary product details may be denied.
3. Return Process
Submit an RMA Request: Click here to submit an RMA request. You must obtain an RMA number within the return period specified above. Unauthorized returns will not be accepted.
Customer Service Review: Our customer service team will review the request within 1-2 business days and email the RMA number. Ensure the RMA number is clearly marked on the return package.
Return Shipment: The RMA number is valid for 30 days from issuance. The product must be shipped back within this timeframe. When sending back a product, please make sure to notify the seller and provide the courier company name and tracking number.
Refund/Exchange Processing: Once the returned product is received and inspected, a refund or exchange will be processed within 3-5 business days.
4. Important Notes
Return Request
Before returning or exchanging a product, an RMA request must be submitted.
Returns without approval and a valid RMA number will not be accepted.
Return Period
The RMA number is valid for 30 days from the date of issue. The return must be shipped within this period.
A tracking number must be provided when returning the product.
Refund/Exchange Process
Refunds are usually processed within 3–5 business days. Actual arrival time depends on the payment provider.
Exchanges will be arranged within 2–7 business days after receiving the returned product.
Only identical items can be exchanged. If a different item is needed, please return the original product and place a new order.
If the returned product does not meet the required conditions, qmsi-battery.com reserves the right to reject the refund or exchange.
Battery Label Requirements
All returned battery products must have intact labels. Do not remove or damage any original labels, including but not limited to our company logo label, supplier production label, warranty label, and QC inspection sticker.
Missing labels will affect the assessment of the issue and our ability to trace responsibility, making it impossible to claim warranty or compensation from the supplier.
Therefore, batteries with removed or damaged labels will not be eligible for return, exchange, or refund. Thank you for your understanding.
5. Fees & Costs
A. Non-Quality Related Returns & Exchanges
Order Not Shipped
You may request a full refund with no additional fees.
Order Shipped (Customer subjective reasons: e.g., wrong purchase, no longer wanted)
If the customer wishes to return the item, please contact customer service within 30 days of receipt and ensure the product is unused and in original packaging.
Returns will require the customer to bear the following costs:
Original shipping fee
Return shipping fee
10% restocking fee
B. Quality Related Returns & Exchanges
Due to our error (wrong item, damaged, functional defect)
We will bear the following responsibilities:
Return shipping fee
Reship the correct item free of charge or provide a full refund
Brazil Customs Duty Notice
Regardless of the reason for return, all customs duties incurred during purchase are borne by the customer.
Process and Notes
Please contact customer service within 30 business days of receiving the item and provide clear photos and a description of the issue.
All returns must be approved by customer service. Please obtain the return address before shipping back. Unauthorized returns will not be accepted or refunded.
Special Notes
⚠️ Bulk purchase orders are not eligible for returns. To prevent abuse and repeated usage, any order of more than 10 units of the same product will be considered a wholesale order. Such orders, once shipped, cannot be returned or exchanged — please confirm the model, quantity, and actual need before ordering.
6. Handling of Unsuccessfully Delivered Orders
During transit, an order may fail to complete delivery because of the following situations:
The recipient did not complete pickup within the required period.
The recipient did not respond to carrier contact or notices.
The shipping information provided was incomplete or inaccurate.
The address could not be delivered to normally, such as because of access control or a remote area.
Customs clearance, tax payment, or document submission was not completed as required.
The recipient refused to pay duties or fees required locally.
The parcel may be handled in one of the following ways:
Returned by the carrier to our warehouse.
Destroyed, discarded, or legally processed by the carrier or customs.
Detained, confiscated, or destroyed by customs.
Unable to be returned to our warehouse.
1) Handling when the parcel is returned to our warehouse
If the parcel is successfully returned to our warehouse, after confirmation we may provide the following based on the actual situation:
Reshipment, possibly with additional shipping fees.
Refund to the original payment method, with non-recoverable costs possibly deducted.
Deductible costs include but are not limited to:
Original shipping costs already incurred.
10% restocking fee.
Customs-related fees, if any.
2) Handling when the parcel is not returned to our warehouse
If the parcel cannot be returned to our warehouse because of customer refusal, failure to collect on time, failure to pay taxes on time, or other reasons, such as destruction, confiscation, or loss, we will review the case based on:
Tracking records.
Customs or carrier handling results.
Customer communication records.
Whether the required actions were completed within the specified time.
If a parcel cannot be returned to the warehouse because the customer refused it or failed to collect it on time, for example where a carrier destroys the parcel directly due to product attributes or regional policy, the parcel will be considered voluntarily abandoned by the customer and the order will not be refunded. We will rely on tracking information and delivery or return records provided by the logistics company. Customers must understand and accept decisions made according to logistics records.
3) Customer responsibility
In the following cases, related losses, fees, or subsequent handling costs are borne by the customer:
Failure to complete pickup or redelivery operations as required.
Failure to complete customs clearance or tax payment within the required time.
Incorrect or incomplete shipping information provided.
Failure to respond promptly to carrier or platform notices.
4) Customs clearance failure
If the parcel cannot clear customs because taxes were not paid or documents were not submitted:
The parcel may be returned, destroyed, or detained.
Special note for Brazil orders: if the customer fails to pay taxes within the required time and the parcel is destroyed by Brazilian customs, all losses are borne by the customer and no refund will be issued.
5) Special note for battery products
For safety reasons, do not return a battery by regular mail or courier without contacting us first if the battery is:
Swollen.
Leaking.
Cracked or physically damaged.
Overheating.
Emitting odor or smoke.
Recalled.
Showing signs of burning, corrosion, or other unsafe conditions.
These items may require special handling, disposal, or shipping restrictions. Please contact customer service for safety instructions before attempting a return.
The case will be reviewed according to the logistics result.
Return is not guaranteed.
Safety notice: if the battery is swollen, leaking, overheating, or otherwise unsafe, do not ship it back yourself. Please contact customer service for handling.
7. Defective Product Handling
Within 30 Days: Products that arrive DOA (Dead on Arrival), have visible defects, or are damaged during transit are eligible for a full refund or free replacement. Return shipping costs will be covered by us.
Within 15 months of Warranty:
We offer a 15-month extended warranty. Quality-related issues within this period qualify for free repair or replacement.
Supporting evidence (photos/videos) must be provided.
Requests without necessary proof may be denied.
8. Additional Terms
Shipping fees are non-refundable.
Returns must be received before a refund is processed.
For extensions on return deadlines, please contact customer service in advance.
9. Frequently Asked Questions (FAQ)
How do I request a return?Submit an RMA request form. Once approved, an RMA number will be provided.
How long does it take to receive a refund?Refunds typically take 3-5 business days, depending on the payment provider.
How long does it take to receive a replacement?Replacement orders are arranged within 2-7 business days after receiving the return.
Which cases are not eligible for returns?Products exceeding the return period or those damaged due to misuse.
10. Return Address
Name: ZhangRongFu Phone number: 086 18138205438 Address: Room 616, East Block, Building 618, Bagualing Industrial Zone, Futian District, ShenZhen,Guang Dong,China
Terms and Conditions
1. Introduction
Welcome to qmsi-battery.com (hereinafter referred to as “the Service”). These Terms of Use constitute a legal agreement (hereinafter referred to as “the Agreement” or “Terms of Use”) between you and the QMSI-BATTERY team and/or its affiliates (hereinafter referred to as “we” or “us”). This Agreement governs your use of the Service as well as the purchase and use of any QMSI-BATTERY products (hereinafter referred to as “Products”) through the Service. By using the Service, you fully accept these Terms of Use. If you do not agree with these Terms of Use or any part of them, you must not use the Service.
2. Privacy Policy and Cookies
By using the Service, you represent and warrant that you have read, understood, and agree to be bound by our Privacy Policy (“Privacy Policy”), which is incorporated into this Agreement by reference. The Privacy Policy can be viewed at: https://www.qmsi-battery.com/privacy-policy/
As described in the Privacy Policy, the Service uses cookies to collect certain information from you. By using the Service and agreeing to these Terms of Use, you consent to our use of cookies in accordance with the terms of the Privacy Policy.
3. Eligibility
By accessing and/or using the Service, you represent and warrant that you are at least eighteen (18) years of age and have the legal capacity to enter into and perform contracts under applicable law. If you are using the Service on behalf of a business entity, you further represent and warrant that you are authorized to act on behalf of that business entity and to enter into contracts on its behalf.
4. Purchases and Payments
If you purchase Products through the Service, you will be required to provide your billing and shipping information, as well as your credit or debit card details (collectively, “Payment Card”), so that we may charge you for your purchase. You represent and warrant that you are the authorized cardholder of any Payment Card you submit through the Service, and you acknowledge and agree that we are authorized to charge your Payment Card for the cost of the Products, as well as any taxes, shipping fees, and handling charges disclosed to you at the time of purchase.
Your order constitutes an offer to purchase the items listed in your order from us. When you place an order with us, we will send you an email acknowledging receipt of your order and containing your order details (“Order Confirmation Email”). The Order Confirmation Email only confirms that we have received your order and does not constitute acceptance of your offer to purchase. We accept your offer, and a sales contract for the ordered items is formed, only when we dispatch the Products to you and send you a Shipment Confirmation Email.
If you are not completely satisfied with any Product purchased through the Service, you may return the Product to us in its original packaging within thirty (30) days of the date of purchase for a refund.
We may, at our sole discretion, allow you to purchase certain Products through Amazon.com (“Amazon”) or by using the payment processing services of PayPal.com (“PayPal”). You understand and agree that Amazon and PayPal are Third Parties (as defined below), and that if you choose to complete any portion of your purchase through these Third Parties, your purchase may be subject to their respective terms of service, privacy policies, refund policies, and other policies and agreements. You are solely responsible for reviewing the policies and agreements of these Third Parties.
5. License to Use the Website
Subject to your compliance with this Agreement, we grant you a non-exclusive, non-sublicensable, revocable (as described in this Agreement), and non-transferable license to access the Service for your personal use.
This license does not include, and you may not:
1. republish any content from the Service (including republication on other services), sell, rent, or sub-license any content from the Service;
2. publicly display any material from the Service;
3. reproduce, duplicate, copy, or otherwise exploit any materials on the Service for commercial purposes;
4. edit or otherwise modify any materials on the Service;
5. redistribute any materials from the Service, except for content expressly made available for redistribution.
6. User Accounts, Accuracy, and Security
User Accounts
To access and use certain parts of the Service, you may be required to create a user account (“Account”) and provide information that identifies you personally. You represent and warrant that all user information you provide in connection with your Account and your use of the Service is current, complete, and accurate, and you agree to update your profile as necessary to maintain its accuracy and completeness. You agree not to submit any false content (including but not limited to any username, likeness, or profile) to impersonate any person, whether real or fictitious, in a deliberate and credible manner. If we determine, in our sole discretion, that the information you provide is not current, complete, or accurate, we reserve the right to deny you access to the Service. For more information, please refer to our Privacy Policy.
Account Security
To protect the security of your Account, we may require you to provide a username, password, and other information. You are solely responsible for maintaining the confidentiality of your password. You may not use anyone else’s username or password, share your username or password with others, or bypass any authentication mechanism requiring a username, password, or other information to access the Service without authorization. You agree to immediately notify us of any unauthorized use of your Account. We are not responsible for any loss or damage arising from the use of your Account by others, whether or not you are aware of such use. You may be held responsible for any loss or damage caused to us, our affiliates, officers, directors, employees, consultants, agents, and representatives resulting from the use of your Account by others.
7. Prohibited Conduct
We impose certain restrictions on your use of the Service.
You may not use the Service in any way that damages, or could damage, the Service, or that interferes with the availability or accessibility of the Service; nor may you use the Service in any illegal, fraudulent, or harmful manner, or in connection with any illegal, fraudulent, or harmful purpose or activity.
You may not use the Service to copy, store, host, transmit, send, use, publish, or distribute any material containing (or linked to) spyware, computer viruses, trojans, worms, keystroke loggers, rootkits, or other malicious software.
Without our express written consent, you may not engage in any automated data collection activities related to the Service or any systems associated with the Service, including but not limited to scraping, data mining, data extraction, and data harvesting.
You may not engage in any of the following activities while using the Service, which are expressly prohibited:
(a) providing false, misleading, or inaccurate information to us or any other person in connection with the Service;
(b) impersonating any person or entity, or otherwise misrepresenting your affiliation, connection, or association with any person or entity;
(c) accessing content or data that you are not authorized to access, or logging into any server or account you are not entitled to access;
(d) attempting, without proper authorization, to probe, scan, or test the vulnerability of the Service or any related system or network, or to breach security or authentication measures;
(e) interfering with or attempting to interfere with the use of the Service by any other user, host, or network, including but not limited to submitting malware or exploiting software vulnerabilities;
(f) forging, altering, or manipulating any network packets, protocol headers, or metadata related to the Service, or transmitting any content to the Service (e.g., SMTP email headers, HTTP headers, or internet protocol packet headers);
(g) creating additional accounts to promote your (or another’s) business, or encouraging others to do so;
paying anyone to interact on the Service.
You may not use the Service to send or transmit unsolicited commercial communications.
Without our express written consent, you may not use the Service for any marketing-related purposes.
8. User Content
For the purposes of these Terms of Use, “Your User Content” refers to any materials you submit to the Service for any purpose, including but not limited to text, images, audio materials, video materials, and audiovisual materials.
You grant us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, adapt, publish, translate, and distribute Your User Content in any existing or future media. You also grant us the right to sublicense these rights and the right to bring claims for infringement of these rights; however, without your further explicit permission, we may not bring an infringement action regarding any product reviews you submit.
Your User Content must not be illegal or unlawful, infringe the rights of any third party, or give rise to legal claims against you, us, or any third party under any applicable law.
You may not submit to the Service any User Content that has been, or has ever been, the subject of threatening or actual legal actions or other similar complaints.
We reserve the right to edit or remove any materials submitted to the Service, stored on our servers, or hosted or published on the Service.
Although we have rights relating to User Content under these Terms of Use, we do not undertake any obligation to monitor the submission or publication of such content on the Service.
9. Consent to Receive Electronic Communications from QMSI
By creating an account and providing us with your email address, you expressly consent to receive both one-time and periodic electronic communications from us, including emails. These communications may relate to your purchases, customer service inquiries, new product offers, promotions, and other matters. You may opt out of receiving promotional emails at any time by following the unsubscribe instructions included in each email, or by contacting us via one of the customer service phone numbers listed here: https://www.qmsi-battery.com/contact/. Your opt-out request applies only to promotional communications and will not affect our ability to contact you regarding your purchases, account matters, or to provide updates to this Agreement or the Privacy Policy. You agree that these electronic communications satisfy any legal requirement that communications or notices be in writing.
10. Intellectual Property
You represent and warrant that you will comply with all applicable laws and respect the intellectual property rights of others when using the Service. Your use of the Service is always subject to copyright and other intellectual property laws. You agree not to upload, post, transmit, display, perform, or distribute any content, information, or other materials that infringe the copyrights, trademarks, or other intellectual property or proprietary rights of any third party.
Trademarks
QMSI and the QMSI logo (collectively, the “Trademarks”) are trademarks or registered trademarks of Jiaruibao Technology Co., Ltd., used by us under license. Any other trademarks, service marks, graphics, logos, and domain names appearing on the Service, through the Service, or in connection with the Service may be the trademarks of third parties. Your use of the Service or this Agreement does not grant you any rights, ownership, or interest in the Trademarks or any third-party trademarks, service marks, graphics, logos, or domain names, nor does it grant you any license to copy or otherwise use such Trademarks or third-party trademarks, service marks, graphics, logos, or domain names. You agree that all trademark goodwill arising from your use of the Service belongs to Jiaruibao Technology Co., Ltd., and you agree to assign, and have assigned, all such goodwill to Jiaruibao Technology Co., Ltd. You may not at any time challenge Jiaruibao Technology Co., Ltd.’s rights, title, or interest in the Trademarks, or the validity of the Trademarks, nor assist others in doing so.
Copyright
All content and other materials provided through the Service, including but not limited to the QMSI logo, designs, text, graphics, and other files and their selection, arrangement, and organization, are owned by Jiaruibao Technology Co., Ltd., or by our licensors and suppliers. Unless expressly stated otherwise, your use of the Service or this Agreement does not grant you any rights, ownership, or interest in any such materials.
11. Reasonableness
By using this service, you agree that the disclaimers regarding liability exemption and limitation set forth in this service are reasonable.
If you believe these terms are unreasonable, you must not use this service.
12. Other Parties
This service may contain links to third-party services (“Third-Party Services”), some of which may have partnerships with us, while others may not. We do not control the content or performance of Third-Party Services. We have not reviewed, and cannot review or control, all materials provided on Third-Party Services, including computer software or other goods or services. Therefore, we make no representations, warranties, or endorsements regarding any Third-Party Service, or the accuracy, timeliness, content, suitability, legality, or quality of any information, materials, goods, or services provided through Third-Party Services. You agree that we are not responsible for any damages or other losses (to you or any third party) resulting from your use of Third-Party Services, and you assume all such risks yourself.
You acknowledge that, as a limited liability company, we have the right to limit the personal liability of our officers and employees. You agree that, for any losses you suffer from using this service, you will not bring any personal claims against our officers, employees, or any related parties of the company.
Without limiting the foregoing, you agree that the warranties and liability limitations set forth in the service disclaimer extend to and protect our officers, employees, agents, subsidiaries, successors, assignees, subcontractors, and all company-related parties.
13. Severability of Provisions
If any provision of the service disclaimer is invalid or deemed unenforceable under applicable law, it shall not affect the validity or enforceability of the other provisions of the service disclaimer.
14. Indemnification
Without limiting any indemnification provisions in this agreement, you (the “Indemnifying Party”) agree to defend, indemnify, and hold harmless us and all company-related parties (collectively, the “Indemnified Parties”) from and against any and all claims, actions, demands, causes of action, and other legal proceedings (each, a “Claim,”and collectively, “Claims”, including but not limited to legal fees and attorney’s fees. You also agree to grant us the exclusive right to control the defense of any such Claim, including the selection of legal counsel and all related settlement negotiations, where such Claims arise from or relate to:
(i) your relationship with us, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory;
(ii) your breach of this agreement, including any representations or warranties contained herein;
(iii) your access to or use of the services or products;
(iv) any information or other data you provide to us or any Indemnified Party;
(v) your violation or alleged violation of any foreign, domestic, international, federal, state, or local law or regulation;
(vi) your violation of Section 7 regarding prohibited uses of the service and other prohibited activities;
(vii) your violation or alleged violation of any third party’s copyright, trademark, or other intellectual property or proprietary rights.
Each Indemnified Party has the right (but not the obligation) to participate in the defense of any Claim at its own expense through counsel of its choice, whether such Claim requires you to defend, indemnify, or hold harmless any, each, or all of the Indemnified Parties. You may not settle any Claim without the prior written consent of the relevant company parties.
15. Termination
Termination
Without limiting any other provisions of this agreement, we reserve the right, at our sole discretion and without prior notice or liability, to refuse service to anyone for any reason or no reason, including but not limited to violations or alleged violations of any representations, warranties, or commitments in this agreement, or any applicable laws or regulations. If you breach any representations, warranties, or commitments in this agreement, this agreement will automatically terminate. Such termination is automatic and does not require any action on our part.
Effect of Termination
Any termination of this agreement will automatically terminate all rights and licenses granted to you under this agreement, including all rights to use the service. After termination, we may, at our sole discretion (but without obligation), revoke any services and/or delete all of your personal information and any other documents or information you have provided to us or that are related to your use of the service from our systems. Upon termination, you must immediately cease all use of the service.
After termination, we reserve the right to take any measures necessary to prevent your unauthorized use of the service, including, but not limited to, technical barriers such as IP blocking and directly contacting your internet service provider.
16. Dispute Resolution
Disputes
Any dispute or claim arising from your use of the services shall be subject to the jurisdiction of the courts in the Hong Kong Special Administrative Region, and you agree to submit to the exclusive jurisdiction and venue of these courts. Both parties waive the right to a jury trial.
Governing Law
By using any service, you agree that the laws of the Hong Kong Special Administrative Region (without regard to conflict of law principles) will govern these Terms of Use and any disputes that may arise.
17. Notices
All notices required or permitted under this agreement must be in writing. We will send any notice to the recipient’s most recent email address on file (if any). You agree that any electronic notice you receive satisfies any legal requirement that such notice be in writing. You are responsible for ensuring that the email address you have on file with us is accurate and up to date, and any email we send to that address will be deemed effective notice. You may give us any notice by sending an email to support@qmsi-battery.com
18. Assignment
We may assign, subcontract, or otherwise transfer our rights and/or obligations under these Terms of Use without notice to or consent from you. You may not assign, subcontract, or otherwise transfer your rights and/or obligations under these Terms of Use.
19. Severability
If any provision of these Terms of Use is found to be illegal and/or unenforceable by any court or other competent authority, the remaining provisions shall remain in full force and effect. If any illegal and/or unenforceable provision can become legal or enforceable by removing a portion of its content, that portion shall be deemed severed, and the remaining part shall remain valid and enforceable.
20. No Waiver
The failure of either party to enforce any term or condition of this agreement, or to pursue any breach, shall not constitute a waiver of that term or condition or of any subsequent breach.
21. Independent Contractors
You and we are independent contractors, and this agreement is not intended to create or constitute any agency, partnership, joint venture, or employment relationship.
22. No Third-Party Beneficiaries
This agreement does not create any third-party beneficiaries, except as expressly provided herein for company-related parties, the Indemnified Parties, and our licensors and suppliers (to the extent specified in this agreement).
23. Entire Agreement
These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the service and supersede all prior agreements concerning your use of the service.
24. Changes to the Terms of Use
If we decide to modify the Terms of Use, we will update the “Last Modified” date below. If the changes are significant, we will provide you with notice in accordance with Section 19.
Last Modified: September 18, 2026
25. Delivery, Carrier Processes, and Returns
By placing an order, customers acknowledge that delivery processes may vary by destination country or region, carrier network, service level, customs requirements, and local delivery conditions. Parcels are usually shipped to the delivery address provided at checkout, but we cannot guarantee direct door-to-door delivery in all circumstances.
If delivery cannot be completed, carriers may use local alternative delivery processes, including redelivery, forwarding to a pickup point, parcel shop, locker, warehouse, safe place, neighbor, or other authorized location where applicable.
Customers are responsible for providing accurate shipping information, monitoring tracking updates, and completing any required pickup, redelivery, customs, tax, or address confirmation actions within the relevant time limits.
Return handling, refund eligibility, and the handling of undeliverable, refused, unclaimed, customs-delayed, destroyed, or non-returnable parcels are governed by our Shipping Policy and Return & Refund Policy, which form part of these Terms.
26. Contact Us
If you have any questions about our Terms of Use, please contact us athttps://www.qmsi-battery.com/contact/
“This website is owned and operated by [JIARUIBAO TECHNOLOGY CO., LIMITED], registered in Hong Kong with Business Registration Number [81312276].”
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