RMA Request
Request a return, replacement or warranty review. Please obtain approval and an RMA number before returning a battery.
RMA Request Form
Complete the form below to request a refund, replacement or warranty review. Required fields are marked with *.
If a battery is swollen, leaking, overheating or otherwise unsafe, contact us before attempting to ship it back.
Return Authorization Procedure
RMA(Return Merchandise Authorization) Procedure
After receiving the products from us, please keep the package properly. It is because they are all necessary to provide if you return defective product(s) in the future.
Submit a request form or email our customer service department for a RMA number. It would be appreciated if you can provide your name, email address, phone and invoice. We will issue a RMA number to you by email.
Repack the original package with everything received. Missing of any original components may incur a refusal of exchange or refund from us.
Please write the RMA number clearly on the outside of package and send it back to us. We will not be responsible for any consequence caused if customers do not mark the RMA as requested. Please note that you should be responsible for the loss of shipment. You can insure the package to reduce potential loss that you may suffer.